Frequently Asked Questions
Everything you need to know about your Utiva shopping experience
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.
Do you offer international shipping?
Yes, Utiva ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
How do I find my correct size?
Every product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
Utiva is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.